Return Policy – Tivanzo

Introduction

At Tivanzo, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions.

Eligibility for Returns & Exchanges

• Returns and exchanges must be requested within 14 days of delivery.
• Items must be unused, in their original condition, and in the original packaging.
• To start a return or exchange, contact us at info@tivanzo.com for instructions.

Shipping for Returns & Exchanges

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Items Not Eligible for Returns

The following items are non-returnable and non-exchangeable:

Items that are used, damaged, or not in original condition.

Custom-made or personalized items (e.g., custom embroidery patches, leather patches, woven labels, chenille patches).

Digital goods (e.g., embroidery digitizing, vector artwork).