Refund Policy – Tivanzo

Introduction

At Tivanzo, we aim to process refunds quickly and fairly. This Refund Policy explains how and when refunds are issued.

Refund Process

• Refunds are only available for products eligible under our Return Policy.
• Once we receive and inspect your returned item, we’ll notify you of approval or rejection.
• If approved, refunds will be issued to your original payment method within 10 business days.

Non-Refundable Costs

• Shipping costs are non-refundable.
• Customs duties, taxes, or additional fees paid to your local authority are also non-refundable.

Refund Exceptions

Refunds are not available for:

• Custom-made or personalized items.
• Digital goods (embroidery digitizing, vector files, or artwork).
• Items not returned in their original condition.