Shipping Policy – Tivanzo
Introduction
At Tivanzo, we strive to deliver your products quickly, safely, and efficiently. This Shipping Policy explains our shipping methods, rates, and procedures to help you know what to expect when placing an order with us.
Shipping Methods
We ship orders from Pakistan, Canada, and South Africa using trusted carriers. Our available methods include:
- International Standard Shipping – Typically delivered within 7–14 business days, depending on the destination country and customs procedures.
- International Express Shipping – Typically delivered within 3–8 business days, depending on the destination country and customs procedures.
Please note: Shipping times are estimates only. Actual delivery may vary due to customs clearance, weather conditions, or other factors beyond our control.
Shipping Rates
- Shipping costs are calculated based on the weight and destination of your order.
- Rates will be displayed at checkout before you complete your purchase.
- Import duties, taxes, and customs fees are not included in our shipping charges. These fees, if applicable, are determined by your local customs office and must be paid by you upon delivery.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- Tracking information may take up to 24 hours to update in the carrier’s system.
- You can use your tracking number to monitor your shipment’s status until delivery.
Lost or Damaged Packages
We take great care in packaging and shipping your products. However, if your package is lost or arrives damaged, please contact us at info@tivanzo.com.
We will work directly with the carrier to file a claim and resolve the issue as quickly as possible.
Changes to This Policy
Tivanzo may update this Shipping Policy from time to time. Any changes will be posted on this page, and continued use of our Site or Services after changes indicates your acceptance of the updated policy.