Privacy Policy – Tivanzo
Who We Are
At Tivanzo, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy (“Policy”) explains how we collect, use, and share your information when you use our website, products, or services.
By accessing or using Tivanzo, you consent to the practices described in this Policy.
Information We Collect
Information You Provide to Us
When you use our site, place an order, or contact us, we may collect:
- Contact Information – Name, email address, phone number, and mailing address.
- Payment Information – Credit/debit card details and billing address.
- Order Information – Products or services purchased and shipping details.
- Communications – Messages, inquiries, or feedback you send us.
- Preferences & Feedback – Any additional information you choose to provide.
Information Collected Automatically
When you interact with our website or services, we may automatically collect:
- Your IP address.
- Device details, such as type, operating system, and browser.
- Pages you visit, links you click, and actions you take.
- Date, time, and duration of your visit.
- Usage patterns to help us improve our services.
We also use cookies and similar technologies to enhance your browsing experience. For details, please refer to our Cookie Policy.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you about your purchases, updates, and support.
- Respond to inquiries and provide customer service.
- Improve and personalize our website and services.
- Conduct research and analysis.
- Comply with legal and regulatory obligations.
We may also use your information for marketing purposes, such as sending promotions, newsletters, or offers. You can opt out anytime by following the instructions in our emails.
Sharing Your Information
We may share your information in the following cases:
- Service Providers – With payment processors, shipping partners, and other providers who support our operations.
- Business Partners – With trusted companies that offer complementary services.
- Legal Obligations – When required by law or to protect our rights, property, or safety.
- Business Transfers – In case of a merger, acquisition, or sale of our business.
- With Your Consent – When you explicitly agree to share information.
Data Retention
We keep your personal data only as long as needed to provide our services or comply with legal requirements. Once no longer necessary, your data will be securely deleted or anonymized.
Security
We implement reasonable safeguards to protect your information from unauthorized access, use, or disclosure. However, please note that no method of online data transmission is completely secure.
Children’s Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us with data, please contact us, and we will delete it promptly.
Your Rights
Depending on your location, you may have the right to:
- Access and request a copy of your personal information.
- Update or correct your details.
- Object to the processing of your data.
- Request deletion of your personal information.
To exercise these rights, please contact us through our support page or email.